Contact Us | |||
In case you have any issues or queries related to this portal, please contact us using the details for your country below. | |||
Country | Support Email Address | Phone Number | |
Arcelor Mittal | grandscomptes-fr@shell.com | - | |
Argentina | shelldirecto@shelldirecto.com.ar | +54 (0) 810 999 7435 | |
Austria | handel-schmierstoffe-anfragen-de@shell.com | +49 40809080508 | |
Belgium | Lubesorders-be@shell.com | +32 (0) 25089808 | |
Brazil | SBRASOP-Distribuidores@shell.com | +55 (0) 300 788 1045 | |
Canada | Distributorenquiries-ca@shell.com | +1 877 497 4377 | |
China | lubesenquiries-CN@shell.com | +86 400-010-3288 | |
Colombia | shell.pedidosla@shell.com | +58 1 6404000(ext. 4487, 4484, 4485, 4486) | |
Egypt | SME-Lubricant-CSC@shell.com | +202 2755 7555 | |
France | distributorenquiries-FR@shell.com | +33 (0) 800003616 | |
Germany | handel-schmierstoffe-anfragen-de@shell.com | +49 40809080508 | |
India | lubesenquiries-in@shell.com | +91 4443442700 / +91 4430914700 | |
Indonesia | lubesenquiries-id@shell.com | +62 8041801010 | |
Italy | richiestelubrificanti-it@shell.com | +39 848780380 | |
Luxembourg | Lubesorders-lu@shell.com | +352 31 11 41 722 | |
Malaysia | lubesenquiries-my@shell.com | +60 1300 22 0003 | |
Netherlands | Lubesorders-nl@shell.com | +31 (0) 9002022760 | |
Norway | drivstoffhenvendelser-no@shell.com | +47 22665200 | |
Pakistan | lubricantsenquiries-pk@shell.com | +92 21 111 678 876 | |
Philippines | lubesenquiries-ph@shell.com | +63 2 878-8989 (Metro Manila Line) +63 1800-10000-2222 (PLDT TOLL FREE LINE) +63 1800-5222-2222 (Bayantel TOLL FREE LINE) +63 1800-8976-2700 (Globelines TOLL FREE LINE) | |
Process Oils, Base Oils & Waxes (POBOW) | - | Contact your Marketing focal point | |
Russia | Zapros-b2b-ru@shell.com | +7 4999232107 | |
South Africa - Fuels | Fuelsenquiries-za@shell.com | +27 (0) 860142246 | |
South Africa - Lubricants | Lubesenquiries-za@shell.com | +27 (0) 8604674355 | |
South Korea | HSOC-Customer-Service-Centre@shell.com | +82 516205183 | |
Spain | CSC.Espana@shell.com | +34 902401616 | |
Shell Vivo Lubricants | DS-SMME-CSC-MacDis@shell.com | - | |
Thailand | lubricantsenquiries-th@shell.com | +66 2 657 9600 | |
Turkey | madeniyagsiparis-tr@shell.com | +90 444 1 503 | |
UK | lubesenquiries-uk@shell.com | +44 (0) 8708 500 924 | |
USA | eroutermessage-us@shell.com | +1 877 536 8073 | |
Venezuela | pedidos-sac@shell.com | +58 (0) 500SHELLVE(7435583) | |
Vietnam | customerservice.vn@shell.com | +84 838240300 | |
Wartsila | DS-SMME-CSC-MacDis@shell.com | - | |
Macro Distributor (MD) | |||
Country | Support Email Address | ||
LATAM – Manila | MD-CSC-TEAM-LATAM@Shell.com | ||
MECAS – Manila | MD-CSC-TEAM-MECAS@Shell.com | ||
INDIA – Manila | MD-CSC-TEAM-South-Asia@Shell.com | ||
NEW ZEALAND – Manila | MD-CSC-TEAM-SEA@Shell.com | ||
AUSTRALIA – Manila | MD-CSC-TEAM-AUS@Shell.com | ||
EU NORTH – Krakow | MD-CSC-TEAM-EUAF@Shell.com | ||
EU SOUTH – Krakow | MD-CSC-TEAM-EUAF@Shell.com | ||
AFRICA – Krakow | MD-CSC-TEAM-EUAF@Shell.com | ||