Contact Us
In case you have any issues or queries related to this portal, please contact us using the details for your country below.
Country Support Email Address Phone Number
Arcelor Mittal grandscomptes-fr@shell.com -
Argentina shelldirecto@shelldirecto.com.ar +54 (0) 810 999 7435
Austria handel-schmierstoffe-anfragen-de@shell.com +49 40809080508
Belgium Lubesorders-be@shell.com +32 (0) 25089808
Brazil SBRASOP-Distribuidores@shell.com +55 (0) 300 788 1045
Canada Distributorenquiries-ca@shell.com +1 877 497 4377
China lubesenquiries-CN@shell.com +86 400-010-3288
Colombia shell.pedidosla@shell.com +58 1 6404000(ext. 4487, 4484, 4485, 4486)
Egypt SME-Lubricant-CSC@shell.com +202 2755 7555
France distributorenquiries-FR@shell.com +33 (0) 800003616
Germany handel-schmierstoffe-anfragen-de@shell.com +49 40809080508
India lubesenquiries-in@shell.com +91 4443442700 / +91 4430914700
Indonesia lubesenquiries-id@shell.com +62 8041801010
Italy richiestelubrificanti-it@shell.com +39 848780380
Luxembourg Lubesorders-lu@shell.com +352 31 11 41 722
Malaysia lubesenquiries-my@shell.com +60 1300 22 0003
Netherlands Lubesorders-nl@shell.com +31 (0) 9002022760
Norway drivstoffhenvendelser-no@shell.com +47 22665200
Pakistan lubricantsenquiries-pk@shell.com +92 21 111 678 876
Philippines lubesenquiries-ph@shell.com +63 2 878-8989 (Metro Manila Line) +63 1800-10000-2222 (PLDT TOLL FREE LINE) +63 1800-5222-2222 (Bayantel TOLL FREE LINE) +63 1800-8976-2700 (Globelines TOLL FREE LINE)
Process Oils, Base Oils & Waxes (POBOW) - Contact your Marketing focal point
Russia Zapros-b2b-ru@shell.com +7 4999232107
South Africa - Fuels Fuelsenquiries-za@shell.com +27 (0) 860142246
South Africa - Lubricants Lubesenquiries-za@shell.com +27 (0) 8604674355
South Korea HSOC-Customer-Service-Centre@shell.com +82 516205183
Spain CSC.Espana@shell.com +34 902401616
Shell Vivo Lubricants DS-SMME-CSC-MacDis@shell.com -
Thailand lubricantsenquiries-th@shell.com +66 2 657 9600
Turkey madeniyagsiparis-tr@shell.com +90 444 1 503
UK lubesenquiries-uk@shell.com +44 (0) 8708 500 924
USA eroutermessage-us@shell.com +1 877 536 8073
Venezuela pedidos-sac@shell.com +58 (0) 500SHELLVE(7435583)
Vietnam customerservice.vn@shell.com +84 838240300
Wartsila DS-SMME-CSC-MacDis@shell.com -
Macro Distributor (MD)
Country Support Email Address
LATAM – Manila MD-CSC-TEAM-LATAM@Shell.com
MECAS – Manila MD-CSC-TEAM-MECAS@Shell.com
INDIA – Manila MD-CSC-TEAM-South-Asia@Shell.com
NEW ZEALAND – Manila MD-CSC-TEAM-SEA@Shell.com
AUSTRALIA – Manila MD-CSC-TEAM-AUS@Shell.com
EU NORTH – Krakow MD-CSC-TEAM-EUAF@Shell.com
EU SOUTH – Krakow MD-CSC-TEAM-EUAF@Shell.com
AFRICA – Krakow MD-CSC-TEAM-EUAF@Shell.com